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CHC51115 Diploma of Financial Counselling

This course is for people who want to train to become a Financial Counsellor within community services and community legal organisations, supporting people in need. Throughout this course you will acquire specialist knowledge, paralegal skills, and competencies that focus on credit and debit issues that affect those who are facing significant debt and financial issues.

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  • DurationThis is a self-paced, online course delivered via our online portal, Booth Online. You will have a maximum of two years from enrolment to complete 17 units of study, plus the 220 hours work placement component.
  • Date2022 Enrolment Intakes: 27 June-10 July; 3-16 October
  • Delivery ModeOnline + 220 Hours of Work Placement
  • Trainer(s) Debbie Smyth | Fiona Hills | Fiona Taylor
  • Fees$5,525 AUD
    This fee includes all learning and assessment resources, work placement assistance, online support and assessment services for a period of two years.

An online Information Session will be held on 22 June 2022 to provide you with the opportunity to meet the training team and ask any questions you have regarding the course. To register your interest email

What does a Financial Counsellor do?

Financial Counsellors provide advice and support to people experiencing financial stress. This can range across so many things, from explaining the pros and cons of bankruptcy to negotiating reduced payments or debt waivers, to clarifying whether a debt is even legally owed.

Financial Counsellors need excellent counselling and communication skills as so many people they see are emotionally on edge and worried. Working in community organisations, their services are free, confidential and independent.


3 Important Things to Know

1. You have two years to complete this online course.

This is a self-paced, online course delivered via our online portal, Booth Online. You will have a maximum of two years from enrolment to complete this course.

2. 220 hours of work placement is required to complete this course.

To ensure you are well equipped for the role, this qualification also includes a mandatory 220 hours of work placement.

3. Approximately 16 hours a week should be set aside for study.  

We recommend students allocate up to 16 hours per week to work through the Learner Guides, online activities, assessments and complete the work placement component.

Additional Information

Entry Requirements

There are no entry requirements for this qualification. However, in order to ensure you are enrolled in the most suitable and appropriate course of study, all applicants will be required to complete a pre-enrolment evaluation, as part of the Online Enrolment Application.

This course is open to anyone living in Australia. It is not available to any residents living outside of Australia. The eligibility of students will be confirmed during the enrolment process.

Course Structure

The CHC51115 Diploma of Financial Counselling is a competency-based course which requires 17 units for the qualification (14 core units and 3 elective units). Students may select three electives to best meet their workplace requirements, with Eva Burrows College offering a broad range of electives to meet a variety of Financial Counselling settings. For example:

Students may select the three units which comprise the Rural Financial Counselling Specialisation as their electives. The successful completion of these electives as part of the Diploma program qualifies the recipient for the award of Diploma of Financial Counselling (Rural).

Students supporting clients with problem gambling issues may select the two units which comprise the Problem Gambling Skill Set and select a third elective to meet their learning needs.

Refer to the Units Tab above for a full list of units available at Eva Burrows College for this course.

Work Placement

Whether you are already working in the Financial Counselling sector or are looking to move into the industry, work placement will give you an invaluable opportunity to put your course theory into practice. Successful completion of this course requires 220 hours work placementin the Financial Counselling field. It may be possible to undertake your placement on-the-job if you are working in a suitable role in the Financial Counselling sector. If you are not currently working in the industry, you have the flexibility of identifying a placement or our Placement Officer can assist you to locate a suitable work placement. Due to the ever-changing demands placed on organisations it is not possible for the college to guarantee a suitable placement. For further information email the Course Coordinator. 

Career Opportunities

Financial Counsellors can be employed in a range of organisations and settings, including non-government agencies in community settings across urban, regional and rural sectors. On graduation some of the career prospects could include:

- Generalist Financial Counsellor

- Rural Financial Counsellor

- Problem Gambling Financial Counsellor

Learn More

For more details about this course click on the Course Information Brochure below.

An online Information Session will be held on 22 June 2022 to provide you with the opportunity to meet the training team and ask any questions you have regarding the course. To register your interest email

Ready to Apply?

To register your interest, email The 2022 Enrolment Intakes for this course are:

- 27 June-10 July 2022

- 3-16 October 2022


An online enrolment application link will be emailed to you once the intake opens. 


  • CHCADV001 Facilitate the interests and rights of clients

  • CHCADV005 Provide systems advocacy services

  • CHCCCS019 Recognise and respond to crisis situations

  • CHCCDE002 Develop and implement community programs

  • CHCCSL001 Establish and confirm the counselling relationship

  • CHCCSL002 Apply specialist interpersonal and counselling interview skills

  • CHCCSL003 Facilitate the counselling relationship and process

  • CHCCSL007 Support counselling clients in decision-making processes

  • CHCDIV001 Work with diverse people

  • CHCFIN001 Facilitate the financial counselling process

  • CHCFIN002 Identify and apply technical information to assist clients with financial issues

  • CHCFIN003 Develop and use financial counselling tools and techniques

  • CHCLEG002 Interpret and use legal information

  • CHCPRP003 Reflect on and improve own professional practice


  • AHCBUS506A Develop and review a business plan

  • AHCBUS508A Prepare and monitor budgets and financial reports

  • CHCCCS003 Increase the safety of individuals at risk of suicide

  • CHCCCS004 Assess co-existing needs

  • CHCCOM005 Communicate and work in health or community services

  • CHCCSM005 Develop, facilitate and review all aspects of case management

  • CHCFIN004 Provide rural financial counselling services

  • CHCGMB001 Assess the needs of clients with problem gambling issues

  • CHCGMB002 Provide counselling for clients with problem gambling issues

One qualification – three pathways

Pathway 1 - New

Pathway 2 - RPL

Pathway 3 - Upgrade

New to Financial Counselling
Currently work in the sector with no formal qualification
Needing to upgrade your qualification
For all aspiring and new Financial Counsellors.
You are currently working as a Financial Counsellor, who has the experience but not the qualification.
You already hold the CHC52108 Diploma of Community Services (Financial Counselling)


For information on this course or any other Vocational Training courses email


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